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Helpline FDFA


The FDFA HelpLine deals as central contact point with matters relating to consular services.

365 days a year
Mo. - Su., 08:00 - 18:00

Tel. from Switzerland:
0800 24-7-365
Tel. from abroad:
+41 800 24-7-365

E-mail:  helpline@eda.admin.ch

http://www.eda.admin.ch/eda/en/home/serv/form.html Contact form

http://www.eda.admin.ch/eda/en/home/dfa/orgcha/sectio/condir/sercit/hlplne.html FDFA Helpline

In case of emergency
outside office hours:
Tel. +41 (0)31 323 30 99

Skype Me™!
Phone free of charge (from abroad with Skype)
Attention: you will receive an “error” message if the Skype application is not installed on your computer or smartphone. If such a message appears, please proceed to install it right off, simply by clicking on the following link: Download Skype.

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Suggestions

The FDFA HelpLine is the contact point for any suggestions you may have concerning the administrative aspects of the Consular Services of our missions abroad. Consular Services are responsible for the following services:

  • Issuing visas
  • Transmission of foreign civil status documents
  • Issuing I.D. papers (Swiss passports and I.D. cards)
  • Registration
  • Authentications, confirmations, and certifications
  • Questions concerning citizenship
  • Lost and found property
  • Deposited documents and valuables
  • Fee collection

For assistance abroad (Consular Protection) and travel recommendations, please select the following link:

Travel recommendations (in German, French and Italian only)